DVLA Scam Warning: How to Spot Fake Emails and Texts
By William Fletcher MBE, Chief Executive Officer, New Reg Limited
The DVLA has issued guidance to help motorists identify and avoid scams delivered by email, text message and other channels.
Fraudsters continue to target UK drivers by impersonating the DVLA, sending fake emails and text messages that claim to relate to vehicle tax, driving licences or refunds. The agency has set out clear guidance to help motorists tell the difference between genuine contact and attempts to steal personal or financial information.
The DVLA confirms it will never send emails or texts asking drivers to confirm their personal details or payment information by clicking a link. Any message that creates urgency around a refund or an outstanding fee and directs you to an unfamiliar website should be treated with caution. Genuine DVLA communications are clearly identified and will not ask for your bank details via a link.
Drivers who receive a suspicious message are advised not to click any links, not to reply, and to report the message to the National Cyber Security Centre by forwarding it to 7726 for texts or to [email protected] for emails. Vehicles and licence records can be checked directly through official gov.uk pages.
Keeping your vehicle and its service history properly documented also reduces your exposure to fraud. Garages that keep accurate digital records, such as those listed on Garage.co.uk, can help you verify work history and costs independently, making it harder for scammers to exploit gaps in your knowledge.